Refund Policy

Last Updated: February 8, 2025

At Pashupatii.shop, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

You may request a refund under the following conditions:

• The item is defective or damaged upon arrival.
• You received the wrong item.
• The product does not match its description on our website.
• The return request is made within 7 days of delivery.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Products that have been used, washed, or damaged by the customer.
• Items purchased on clearance or final sale.
• Digital or downloadable products.
• Personalized or custom-made items.

3. Refund Process

1. Submit a Request – Email us at care@pashupatii.shop with your order details, reason for return, and supporting images (if applicable).
2. Return Approval – If your request meets the refund criteria, we will provide return instructions.
3. Return the Product – Ship the item back in its original packaging. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refund Issuance – Once we receive and inspect the returned item, we will process your refund within 5-7 business days via the original payment method.

4. Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider, as processing times may vary.
• If the issue persists, contact us at care@pashupatii.shop.

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Please review it periodically.

For any further assistance, feel free to reach out to us at care@pashupatii.shop.